How can we help?

Choose the item and available options you want, add it to your bag and follow the secure checkout steps. Shopify will send an order confirmation to the email address entered at checkout.

Contact us as soon as possible. We will try to help before processing begins, but changes or cancellations cannot be guaranteed once an order is being prepared or has shipped.

Contact us immediately with your order number and the correct address. We cannot guarantee that an address can be changed after dispatch.

When tracking is available, the dispatch email will contain your tracking number or link. Please allow time for the carrier to register its first update.

Orders normally require 1–3 working days to process. Standard delivery is then estimated at 5–12 working days after dispatch, making the typical total estimate 6–15 working days. Weekends, bank holidays and events outside our control may affect these estimates.

Standard delivery is free on UK orders, with no minimum spend.

Our weekday cut-off is 5:00 pm Europe/London time. This is a processing cut-off, not a promise of same-day dispatch.

Check the latest carrier tracking first. If it has not progressed for an unusual period, contact us with your order number so we can review the shipment.

You may request a return within 30 days of delivery. Items must be unworn, unused and returned with their original tags and packaging, subject to the exclusions and statutory rights set out in our Refund Policy.

Contact us before sending anything back. Include your order number and reason for return. We will provide the applicable instructions and return destination. The business address shown on our website is not a public returns address.

Unless an item is faulty, damaged or incorrect, return postage is normally the customer’s responsibility. Please read the Refund Policy for the complete terms.

Once an accepted return has been received and inspected, any approved refund is sent to the original payment method. We process eligible refunds within the timeframe stated in our Refund Policy; your bank or payment provider may need additional time to display it.

Use the measurements and fit information shown on the product page where available. Because fits can vary by style, compare the information with a similar item you already own.

Available composition and care details appear on the relevant product page or garment label. Always follow the item-specific care instructions.

Only the product and components expressly stated in the description are included. Other pieces shown in photography may be styling suggestions.

Select your preferred size and colour on the product page. The availability and price displayed apply to the selected variant.

The payment methods currently available to you are displayed during checkout and may vary by device or location.

Checkout and payment are processed through Shopify’s secure environment. Maeve & Lune does not store your complete card details.